How Okta keeps you close to your Customers Concerns
We use it to keep record of customer's accounts, the contact each customer mades when he reaches out to us, to created cases related to …
Overview
What is Okta Workflows (Azuqua)?
Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations…
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What is Okta Workflows (Azuqua)?
Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity…
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Okta Workflows (Azuqua)?
Azuqua was a tool that helped users integrate their SaaS applications and build custom automations. It was acquired by Okta in late 2019, and is now part of Okta Workflows. Okta Workflows leverages Azuqua’s workflow orchestration engine and application integrations to automate complex identity-centric processes such as user onboarding and offboarding. The product is available as part of the Okta Lifecycle Management product.
Okta Workflows (Azuqua) Features
Okta Workflows (Azuqua) Integrations
- ActiveCampaign
- Apigee Edge
- Asana
- Box
- Chatter (discontinued)
- Atlassian Confluence
- Cvent Event Management
- DataDog OA
- Desk.com (discontinued)
- DocuSign
- Dropbox
- Egnyte
- Eventbrite
- Expensify
- Freshservice
- Gainsight CS
- Sprinklr Service
- GitHub
- Google Drive
- Harvest
- HipChat (discontinued)
- HubSpot Marketing Hub
- Insightly
- Intercom
- Jenkins
- Jira Software
- Mailchimp
- Adobe Marketo Engage
- Kantata PS Cloud
- NetSuite ERP
- OneDrive
- PagerDuty
- Pipedrive
- Podio
- Salesforce Service Cloud
- Twilio SendGrid
- ServiceNow IT Service Management
- Microsoft SharePoint
- Shopify
- Slack
- Smartsheet
- Stripe Payments
- SurveyMonkey
- Tableau Cloud
- Trello
- Adobe Workfront
- Wrike
- Wufoo
- Microsoft Yammer
- Zendesk Suite
- Zoho CRM
- Procore
- Adobe Analytics
- Adobe Experience Manager
- HubSpot CRM
- Allocadia, now part of Brandmaker
- Airtable
- Google Analytics
- Looker
- PostgreSQL
- Outreach
- Qualtrics XM for Strategy and Research
- QuickBooks Online
- Redis™*
- New Relic
- Hootsuite
- Keap
- Microsoft Dynamics 365
- Stride
- from Atlassian (discontinued)
- Twilio Programmable SMS
- part of Twilio CPaaS
- Oracle Engagement Cloud (formerly Oracle Sales Cloud)
- SumTotal Learn (formerly Maestro)
- Magento Commerce Cloud (formerly Magento)
- Salesforce
- Bynder
- Workplace by Facebook (Formerly Facebook at Work)
Okta Workflows (Azuqua) Competitors
Okta Workflows (Azuqua) Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
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(75)Reviews
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December 19, 2023
How Okta keeps you close to your Customers Concerns
We use it to keep record of customer's accounts, the contact each customer mades when he reaches out to us, to created cases related to customer contacts, which are typically about concerns or issues they experience, we use it to take chats, calls, emails, etc.
- keep record of customers
- take calls and chats, emails.
- good aplication to combine different tools that we use on the worksite.
- Sometimes it lags.
- When connection is lost is difficult to get connected again, need to re-upload page multiple times.
July 03, 2018
Azuqua for Smartsheet
We're only using it within our department. The primary use case we had for using Azuqua was to consolidate Smartsheets. However, because we were kept adding to the number of Smartsheets we found Azuqua could not easily scale and therefore we have abandoned this use case. Our second use case was for 1-click update requests. This is where Azuqua is extremely beneficial as it is saving a lot of time in creating the update request. We have to send out multiple update requests based on standard wording but having to create those manually is very time-consuming. We can now check a box in Smartsheet and Azuqua will automatically generate and send the update request.
- Repetitive actions which are fairly static i.e. do not change much. Once the work flows are set up they can be forgotten about.
- Where there are constant changes. Using them for consolidating sheets where the fields in the sheets may change and new sheets are added starts to introduce a whole level of complexity which to be honest negates using Azuqua.
July 03, 2018
Positive Experience
We implemented Oracle Cloud and we used Azuqua to integrate Salesforce with Oracle so that we could pull in invoice information.
- The user interface is great and makes sense.
- The customer support was amazing and was key to us being able to utilize Azuqua.
- It allows a non-engineers to manage integrations.
- I wish it had an out of the box integration with Oracle. We had problems getting the files into Oracle.
- I wish there was a place that we could save files onto so that we could pick up the files as needed.
April 09, 2018
Azuqua saved us 2 hours per day.
Our use of Azuqua filled a niche need in our workflow. We were using Smartsheet forms to capture support requests, and use Salesforce as our CRM. Smartsheet does not have a real way of connecting the two. Azuqua made it simple to turn the form entries into a support case. In minutes I was able to set it up and had cases being assigned to the proper contacts, or had those contacts it created. Azuqua was a great help in getting this set up as well.
Before we used Azuqua, we were spending an average of 2 hours per day just creating these tickets. Saving 10 hours a week was an easy decision to make.
Before we used Azuqua, we were spending an average of 2 hours per day just creating these tickets. Saving 10 hours a week was an easy decision to make.
- Connecting apps: We used it specifically to take data from Smartsheet and use it to create Salesforce cases. It can do similar thing for all sorts of applications, and the list keeps growing.
- The customer support was incredible. More than once, a feature I requested specifically was implemented - and quickly. The application went through countless changes and progress was swift.
- My Azuqua rep was always available and transparent. They didn't give me false promises, and always delivered on the ones they did make.
- The app itself is a visual affair, and simple to use. Getting started was easy, especially with Azuqua's help, which they gave gladly. Expanding was simple, as the way that "FLOs" are built is simple, while the tool remained powerful.
- The system is reliant upon the APIs of the programs it connects. More than once, a change to Smartsheet's API broke the connection. Azuqua was always quick to correct once they were alerted, but I have to wonder if there's a way to be more proactive. Still, this is minor, as the issues weren't Azuqua's fault.
April 06, 2018
Azuqua is an API Beast
In the service of a Digital Asset Management system and complementary Project Management tool, Azuqua is employed for API calls between separate databases to automate function triggers within the integrated tools.
- High compatibility with various tools and cloud stuff.
- Good visual UX for showing how the scripts and "flows" carry out the steps you direct the Azuqua tool to perform.
- Good visual UX for showing errors when hiccups occur and you gotta do some troubleshooting.
- For n00bs, a sort of semantic template tool builder would be awesome. An interface Where you Type out something like "If I need to based on
This tool is being used to create targeted notifications and streamlining communications based on criteria as needed. It addresses a lot related to automation and reporting. It also helps us to communicate status and movement of certain KPIs in a clean and automated way. It works well with Smartsheet to become an advanced notification tool, whereas Smartsheet notifications are a little more limited.
- Tracking change over time and showing that in aggregate format
- Creating complex multiple if/then scenarios
- Only sending reminders if certain criteria are met
- I wish the FLOs were more self explanatory.
- I wish it was more clear how many FLOs are needed and when to adjust a FLO vs when to create a new one.
- I wish the criteria screen within a FLO would allow for easier toggling/testing.
March 27, 2018
One tool to connect them all - How Azuqua helps creatively think about process and effeciency.
We onboarded Azuqua to connect Google services with our project management software in our marketing department. We then scaled it across several other projects supporting other teams as we utilized other SaaS solutions. We were able to connect 2 disparate systems to send data from one to the other, eliminating duplicate data entry as well as keeping information in sync. By utilizing Azuqua we were also able to connect our DAM system to also be integrated. It has allowed us to be nimble as well as look avoid looking for that one tool solution in our tools ecosystem so that we can custom tailed our tech stack to our needs and connect them through Azuqua.
- Easy to create API connections without coding background
- Powerful logic capabilities to create complex if/then systems
- Ability to have raw HTTP API connections negating the need for a specific custom plugin for a service. As long as the service has an API connection, most likely you can utilize it.
- Better failure notification system. Hard to get alerted immediately when connections fail. Takes some digging to find the reasons for failure and then restart the workflow.
- Better way to modify pre-existing workflows. Really needs a way to copy "cards" so that one isn't manually duplicating workflows from scratch.
- Better FLO management system. FLOs are lumped into one folder. Would benefit from subfolder organization.
- Pricing plan unbalanced between price per FLO, per table, and per user.
March 27, 2018
Azuqua solves your problems
We use the Azuqua platform to connect our sales system (Salesforce) with our order management (JIRA), data storage (S3) and finance (Oracle) tools. We also use it to send a notification (Slack & Gmail) to team members when certain instances occur.
It helps us address the challenge of communication, duplication of effort, manual entry errors, manual entry of data and limited resources. Ultimately it has made our process lightning fast and error-free from the moment a deal closes until the deal is billed and reported upon.
- Ease of use. I am not a developer, and yet with just a few hours of coaching, I was able to set up a very advanced FLO that connects half a dozen different systems and touches multiple departments.
- Great support. My team that help set up the FLOs were amazing and supportive, making sure to teach me as we went along. And when my original hours were over, they were always willing to help with questions, new FLOs I was creating on my own or support for errors.
- Logical. Being able to see the process and show it to others in my organization is easy with the logical GUI layout and connector lines and colors. It has been easy to explain to management and other departments, how this works, and how it might help other teams.
- Documentation. My biggest (and only really) issue is the shortage of detailed documentation. When I have a question, I ultimately had to go back to my rep, because I could not get clear, detailed enough documentation to solve the issues on my own.